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FAQs
Find answers to common questions about our products, services, and policies.
Design & File Questions
We select the best printing method based on your design, garment type, color count, and quantity. This may include:
Screen Printing
Direct-to-Garment (DTG)
If you have a preferred method, contact us before placing your order.
Screen Printing
Best for bulk orders
Ideal for simple designs with limited colors
Most cost-effective for 10+ pieces
DTG (Direct-to-Garment)
Great for small quantities
Best for detailed or full-color designs
No color limits
Our prints are made using professional-grade inks and processes.
To maintain longevity:
Wash inside out
Use cold water
Avoid high heat drying
Following care instructions helps your print last longer.
We accept the following image formats:
SVG (Recommended)
PNG
JPG
For the best print quality and sharpest results, we strongly recommend uploading SVG files whenever possible. SVG files are vector-based, which means they scale perfectly without losing clarity.
If you’re unsure about your file quality, feel free to contact us before placing your order.
SVG files provide:
Sharper print results
Cleaner edges
Better color separation
More accurate scaling
While PNG and JPG files are accepted, they may lose quality when resized. For professional-grade printing, SVG is always the best choice.
Yes. Our design team can recreate or vectorize your logo for an additional fee if needed. Contact us for a quote.
Yes. Every order goes through a design review to ensure proper placement and print compatibility.
However, customers are responsible for spelling, layout, and final approval.
Pricing & Color Questions
Pricing is calculated based on:
Number of colors in your design
Front vs. back print placement
Product type selected
Quantity ordered
Our product designer tool automatically calculates pricing based on the number of colors detected in your artwork.
Front and back prints are priced separately because each print area requires:
Separate setup
Separate ink application
Separate production time
Adding a back print will increase the total cost accordingly.
Each additional color in your design requires:
Separate screen setup
Additional ink usage
Extra production time
Because of this, pricing increases based on the number of colors used in your design.
If the color count displayed in the designer tool does not look accurate, please contact us before placing your order.
Sometimes gradients, shadows, or image compression can cause the system to detect extra colors. Our team will manually review your design and confirm accurate pricing.
If your artwork contains more than 5 colors, please contact us before ordering.
Complex, multi-color designs may require special printing methods or custom pricing. Our team will review your artwork and recommend the best printing solution.
Quality & Trust FAQs
We stand behind our print quality. If there is a production error on our end, we will reprint or correct it.
Yes. We source products from trusted brands and authorized suppliers to ensure authenticity and quality.
Order & Return Questions
For orders under 10 shirts, please contact us directly before placing your order.
Small-quantity orders may require custom pricing depending on the design and print method.
We’ll be happy to provide you with the best possible solution.
Because all of our products are custom-made and printed specifically for you, we do not offer refunds once an order has been placed and approved.
Every item is produced on demand according to your selected size, color, design, and print placement. For this reason, all sales are final.
We do not offer exchanges for:
Incorrect size selection
Change of mind
Design changes after approval
Color variations due to screen differences
Since each item is custom-produced, we cannot restock or resell customized merchandise.
Please contact us immediately after placing your order if you notice an error.
If production has not started, we may be able to make adjustments. Once printing begins, changes cannot be made.
If your order arrives with:
A manufacturing defect
Incorrect item (wrong product sent)
Major print error caused by our production team
Please contact us within 5 days of delivery with clear photos of the issue.
If the error is confirmed to be on our end, we will:
Reprint your order at no additional cost
ORProvide a replacement solution at our discretion
Customer satisfaction is important to us, and we will always correct mistakes that are our responsibility.
Because every item is:
Printed specifically for your order
Customized with your artwork
Made to your selected specifications
Custom items cannot be resold or restocked. For this reason, all customized orders are final sale.
Orders may only be canceled if production has not yet started.
Once the printing process begins, cancellations are no longer possible.
Payment & Checkout
We accept major credit/debit cards and other secure online payment options available at checkout.
Yes. All transactions are processed through secure, encrypted payment gateways.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.